Frequently Asked Questions
How to care for your pendant necklace
Gold vermeil pendants:
It's a good idea to give your most-worn jewelry a nice cleaning every few weeks. Avoid the harsh jewelry cleaners and polishing liquids, and instead go for a solution of warm water and basic soap (you don't want to use antibacterial soap as it contains chemicals that can tarnish gold-plating). Soak your pendants in the solution for a couple of minutes to loosen up any dirt and residue, and then carefully wipe them down with a soft cloth to restore shine. We do not recommend using a jewelry brush to clean gold vermeil.
Sterling silver pendants:
Mix a solution of warm water and gentle soap and, with a very soft bristled tooth brush, gently clean your enamel pendant. Avoid harsh chemicals, detergents, and chlorine, as these might fade the enamel.
If your sterling silver pendant has lost its shine and luster, try soaking it in a gentle solution of ½ cup of white vinegar and 2 tablespoons of baking soda. Allow your pendant to sit for two or three hours, and then remove it and rinse with cold water.
How to care for your enamel pin
Gently brush your enamel pin with a very soft bristled toothbrush in a solution of warm soap water solution.
How to wash your t-shirt or mask
Hot water and dyers will cause the most shrinkage with cotton apparel. To avoid shrinkage, we recommend washing your t-shirts in cold water and hung to air dry.
The CDC recommends washing your mask after each use. You can wash mask along with your regular laundry — with standard laundry detergent and lukewarm water. To avoid shrinkage, we recommend air drying.
All of the Nurse Heroes jewelry was designed in collaboration with a jewelry company called With Love Darling.
With Love Darling strives for responsible and sustainable jewelry production, with no infringement on basic human rights. They aim to partner with many of the 10,000+ companies who have committed to support the Sustainable Development Goals and distribute The Global Goals Collection to their employees and partners, in a bid to create awareness and positive change.
All metals used are 100% recycled. With Love Darling jewelry is available in either 18k gold vermeil (18k yellow gold micron plating on sterling silver) or sterling silver. All sterling silver is 925 nickel-free and rhodium plated. Vermeil is sterling silver that has been micron plated with 18k gold. Micron plating has undergone a process of electrolysis which is the most durable form of plating. To be considered vermeil, the gold must be at least 2.5 micrometers thick.
Exchange & Return Policy
Nurse Heroes Return Policy:
Items purchased on ShopNurseHeroes.org and shipped to a U.S. address may be returned to Nurse Heroes for return or exchange within 7 days from the date you receive your order. Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging (Nurse Heroes box and/or pouch).
Please email customercare@ShopNurseHeroes.org for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than ShopNurseHeroes.org.
Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Items marked Special Order may not be returned. Custom script orders may not be returned.
Nurse Heroes does not accept returns on any merchandise that has been worn.
International Shipments - Orders Shipped Outside Of The United States:
Nurse Heroes does not accept returns on any orders shipped to addresses outside of the United States. All purchases shipped outside of the United States are Final Sale. Once shipped, international orders cannot be cancelled. Special orders cannot be cancelled. Refused international shipments will be abandoned and will not be refunded. Free shipping is not offered for orders shipped outside the continental U.S.
All pricing shown on ShopNurseHeroes.org is our current Suggested Retail for the featured combination.
Prices are subject to change. Nurse Heroes reserves the right to correct pricing errors and/or to cancel an order due to pricing errors.